Effective: July 1, 2026
This Refund Policy applies to purchases made through Cobbleplay.com, operated by LooksZone s.r.o.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If 14 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange, unless otherwise required by applicable consumer protection laws.
To be eligible for a return, your item must be in the same condition that you received it.
Returned products must be:
unused;
undamaged;
in their original condition;
in the original packaging where reasonably possible;
returned with all included parts, accessories, manuals, and product components.
Products that have been used, damaged, assembled incorrectly, modified, or are missing parts may not be eligible for a refund.
For safety, hygiene, and product integrity reasons, certain products may not be eligible for return if they have been opened, used, damaged, or are no longer in a resalable condition.
This may include, but is not limited to:
water toys or outdoor play products that have been used;
products with broken seals or damaged packaging;
items with missing accessories, small parts, manuals, or components;
products showing signs of wear, dirt, damage, or improper handling;
items that cannot be safely resold after opening or use.
This does not affect your statutory rights if the product is defective, damaged, or incorrectly supplied.
To initiate a return, you must contact us first.
Please do not send your purchase back to the manufacturer or to the address on the shipping label.
To request a return, email us at:
Please include:
your order number;
the reason for the return;
photos of the product and packaging, if relevant.
If your return is accepted, we will email you specific instructions and the correct return mailing address.
Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception.
If the item is defective, damaged, or if you receive the wrong item, contact us immediately at:
Please include:
your order number;
clear photos of the damaged item or incorrect product received;
a short description of the issue.
We will evaluate the issue and, if approved, send a replacement or issue a refund at no additional cost to you.
You are responsible for paying your own shipping costs for returning your item, unless the return is due to our error, a defective product, or otherwise required by applicable law.
Shipping costs from the original order are non-refundable, unless otherwise required by law.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Because our fulfillment system is automated with our suppliers to ensure fast processing, we cannot guarantee cancellation once an order is placed.
If your order has already been processed or shipped, you must wait to receive the item and then follow the standard return process.
If you wish to request a cancellation, contact us as soon as possible at:
We will notify you once we have received and inspected your return.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank, credit card provider, or payment processor to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
We may offer exchanges in certain cases, depending on product availability and the condition of the returned item.
If you would like to exchange a product, please contact us first at:
We will confirm whether an exchange is possible and provide further instructions.
For any questions regarding returns, refunds, damaged items, or order issues, please contact us:
LooksZone s.r.o.
Email: support@cobbleplay.com
Address: Nové sady 988/2, 602 00 Brno, Czech Republic