Effective: April 23, 2026
This Shipping Policy applies to purchases made through Cobbleplay.com, operated by LooksZone s.r.o.
We ship orders to the delivery address provided by the customer during checkout.
It is your responsibility to ensure that your delivery address is complete, accurate, and up to date before placing an order.
We are not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
The average delivery time is 4–10 business days.
Delivery lead times may vary depending on the destination, carrier availability, customs processing, logistical conditions, weather conditions, peak periods, and other factors outside our reasonable control.
All delivery dates shown on our website, during checkout, or in order communications are estimates only. They are not a guarantee that the products will be delivered on a specific date.
After placing your order, you will receive an email confirming that we have received your order.
This confirmation does not mean that your order has been accepted or dispatched.
The contract between you and LooksZone s.r.o. is formed only when your order has been dispatched.
You will receive a shipping confirmation email once your order has been shipped.
Applicable shipping fees are displayed on our website or during checkout at the time you place your order.
Shipping fees may vary depending on your location, selected shipping method, order value, product type, and other applicable conditions.
Shipping costs from the original order are non-refundable unless otherwise required by applicable law.
Prices may include VAT or other applicable taxes where required.
Any additional customs duties, import taxes, local fees, brokerage fees, or other charges imposed by authorities or third parties are the responsibility of the customer, unless otherwise stated during checkout or required by applicable law.
We are not responsible for delays caused by customs clearance or import procedures.
Once the order has been handed over to the carrier, the carrier is responsible for the delivery of the shipment.
We are not responsible for delays caused by shipping carriers, customs clearance, logistical disruptions, weather conditions, or other circumstances outside our reasonable control.
If you are a consumer, the risk of damage or loss of products passes to you upon delivery of your order.
If you are not a consumer, the risk passes to you once the order has been handed over to the carrier.
In the event of lost or significantly delayed shipments, we will assist you in initiating a claim with the carrier where possible.
Any such claims are subject to the carrier’s investigation, procedures, and policies. Resolution may depend on the carrier’s decision.
If your shipment appears to be lost or significantly delayed, please contact us at:
Please include:
your order number;
the email address used for the order;
your shipping address;
any tracking information available.
If delivery fails because the customer provided an incorrect or incomplete address, refused the shipment, failed to collect the package, or was unavailable for delivery, additional shipping costs may apply.
We may not be able to offer a refund for shipping costs in such cases unless otherwise required by applicable law.
We retain title to all products delivered until payment has been fully made.
For any questions regarding shipping, delivery, tracking, or order status, please contact us:
LooksZone s.r.o.
Email: support@cobbleplay.com
Address: Nové sady 988/2, 602 00 Brno, Czech Republic